HOME > COURSES
Pre-Conference Session Thursday 1:00 PM-6:00 PM
Are you looking to move your practice toward a more efficient, productive and profitable
paperless office? Find out how Dentrix eServices can help you get there. In this
course, you’ll learn how Dentrix eServices can help your front office boost efficiency
and reduce your dependency on paper with electronic insurance management, billing,
patient communications and office check-ins. This course is ideal for current Dentrix
eServices customers working to make the most of their eServices investment, as well
as practices exploring how eServices can improve their practices.
Dentists - Office Managers - Front Office Staff - Assistants
Session 1 Friday 10:15 AM-12:15 PM
It Costs Too Much! Overcoming the Fear of Cost in Dentistry | Cathy Jameson
What's your greatest obstacle in convincing patients to move forward with recommended
treatment plans? For most dental professionals, cost is the obvious answer. In fact,
recent studies show that fear of cost is the #1 reason people avoid visiting their
dentists. So how can you help your patients overcome these financial fears and accept
your treatment plans—especially in today’s difficult economy? Join Cathy Jameson
as she explores these important questions and introduces techniques you can use
to become a more effective, convincing professional salesperson. Cathy will teach
you the art of the New Patient Experience and show you how to:
- Turn your team into dental professional superstars by creating a culture that empowers,
inspires and reflects true professionalism and well-managed systems
- Develop the communication skills your team needs for effective listening and speaking
- Master techniques for successful, convincing case presentations
- Explore innovative, flexible new financial arrangements and options that work for
your patients and your practice
- Make a strong impression by learning to create an ambiance inside your practice
and throughout your community that reflects the quality of dentistry you want to
provide
Dentists - Office Managers - Front Office Staff - Assistants
How to Assemble a Winning Team: Find and Retain Top Office Teams | Debbie Castangna & Virginia Moore
Hiring the wrong person can cost your practice thousands of dollars, drain office
morale, and lower motivation and productivity. So what’s the best way to consistently
find, train, and retain the right people for your practice? Attend this informative
course to learn seven proven steps for effective hiring—from visualizing ideal candidates
to making successful job offers. You’ll leave this session with a proven, clear-cut
plan for finding, assembling, and training a winning team you can depend on.
Dentists - Office Managers
If you’re new to the Appointment Book and want to learn the basic features
of Dentrix scheduling, then be sure to add this informative course to your schedule.
In Dentrix Scheduling Basics we’ll show you how to customize the Appointment
Book to fit the needs of your practice, manage appointment scheduling, and handle
appointment changes and cancellations. Topics covered will include:
- Understanding the Appointment Book display
- Navigating the Appointment Book
- Scheduling appointments and events
- Modifying your default schedule
- Rescheduling appointments
- Viewing appointments while away from the office
Office Managers - Front Office Staff
Recall Management with Dentrix |
Dayna Johnson
Are you looking for ways to streamline and simplify your patient recall program?
Attend this course to learn how you can use the Dentrix continuing care system to
customize patient recall types, schedule and manage recall appointments, and establish
an efficient recall reminder routine. Ideal for all Dentrix users, this course will
show you how to:
- Set up continuing care
- Assign patients to continuing care
- Work effectively with continuing care appointments
- Communicate with patients about continuing care
- Send automated postcard, email and text message recall reminders to your patients
- Accurately evaluate the effectiveness of your continuing care management
Office Managers - Front Office Staff - Assistants - Hygienists
How Cone Beam Imaging is Changing the Face of Dentistry (For: D, A, E)|
John Flucke, DDS
3D cone beam imaging can provide amazing, never before seen information about your
patients. No longer just for the specialist, this incredible technology is now entering
the mainstream of dentistry. Learn the basics of what cone beam computed tomography
is and how it can help you provide better care while keeping you better informed
about your patients. Topics will include:
- Common CBCT terminology
- Proper imaging resolutions
- Advantages of 3D vs 2D radiography
Dentists - Assistants
Session 2 Friday 1:15 PM-3:15 PM
10 Top Management Tools for a Successful Practice |
Lois Banta
Building strong, efficient production and collections systems and protocols can
be a difficult challenge. This course will help you identify proven strategies you
can use to keep your finger on the pulse of your practice and address small day-to-day
concerns before they become major issues. Your instructor will work with you to:
- Identify the top 10 key systems you need for a successful practice and optimal business
results
- Explore key production and collections strategies for growing your practice
- Develop effective communication skills to help patients make better, more informed
decisions
Dentists - Office Managers
Six Steps to a Paperless Practice |
Lorne Lavine, DMD
In the late 1980's and early 1990's, the advent of Windows-based practice management
software and intraoral cameras helped usher in a new era of modern dentistry. But
the transition to paperless systems has not been as quick or as comprehensive as
many experts originally predicted. The cost of converting from paper-based to digital
systems is one considerable roadblock. However, many dentists point out that understanding
all the different systems required for a paperless office—and learning how to integrate
them—is an even bigger hurdle. Few dentists can afford to make a $50,000 mistake,
and many lack the technical background and information they need to make informed
decisions. This course presents a proven, practical six-step plan for converting
your paper-based practice into a modern digital dental office, including an overview
of the key decision points and components you’ll need to build a successful paperless
practice.
Dentists - Office Managers - Front Office Staff - Assistants
Dentrix Schedule Optimization | Janice Janssen
If you’re an experienced user of the Dentrix Appointment Book and want to
take your scheduling effectiveness to the next level, this course is for you. In
Dentrix Schedule Optimization, you’ll learn how to set and measure scheduling
goals, implement block scheduling, and properly utilize scheduling reports and lists.
Topics covered will include:
- Using interactive lists to keep your schedule full
- Implementing block scheduling using Perfect Day Scheduling
- Using the Daily Huddle report as a tool to guide your morning meetings
- Setting scheduling benchmarks in the Practice Advisor
- Using the Practice Advisor to evaluate schedule management
Office Managers - Front Office Staff
Treatment Planning & Case Presentation with Dentrix |
Dayna Johnson
Convincing patients to follow your treatment recommendations is always a challenge.
This course will show you how you can use the Dentrix Treatment Planner to manage
patient treatment options and create educational, persuasive case presentations
that get results. This basic course is designed for Dentrix users who are new to
the Treatment Planner and want to increase treatment plan acceptance by creating
more compelling and convincing case presentations. Specific topics will include:
- Setting up the Treatment Planner
- Managing Treatment Plan cases
- Setting up Treatment Consent Forms
- Producing case presentations
- Using Dentrix Presenter
- Generating Treatment Plan Reports
Dentists - Assistants - Front Office Staff
Is Laser Dentistry Right for My Practice? |
Michael Koceja, DDS
Laser technology is definitely a hot topic—it seems like everyone in the industry
is promoting it. But is laser dentistry a good fit for your practice? And how will
lasers change the way you practice dentistry? This course will explore the answers
to these important questions and discuss the many practical everyday applications
of dental lasers—from gingival re-contouring and soft tissue surgery to the non-surgical
treatment of periodontal disease. You’ll discover that with the right approach and
a smart integration strategy, lasers can improve patient care and boost your bottom
line. You’ll also find that getting started is a lot simpler than you think.
Dentists - Assistants - Hygienists
Session 3 Friday 3:30 PM-5:30 PM
Scheduling for Productivity, Profitability, and Stress Control |
Cathy Jameson
Scheduling is the heartbeat of every dental practice. So how can you help your team
control and manage each day with effective scheduling—so your days don’t end up
controlling you? This course provides intriguing answers, with scheduling strategies
and techniques you can use to take better care of patients, lower stress levels
in the office, and increase your production by at least 20 percent. After attending,
you’ll be ready to:
- Control stress through smooth flowing days
- Delegate appropriately
- Begin and end appointments on time
- Handle emergencies smoothly and with minimal disruptions
- Stop running behind schedule
- Reduce the number of broken appointments and no-shows
- Get all the information you need when you need it.
- Coordinate your front and back office activities and eliminate the conflicts between
these two areas
Office Managers - Front Office Staff
The Doctor as CEO: Plan Your Way to Success and Profitability | Debbie Castangna & Virginia Moore
If you own your practice, you understand the importance of succeeding as a doctor
and a businessperson. This course focuses on helping you do both. Debbie and Virginia—two
recognized experts who understand the business of dentistry—will discuss topics
many dentists prefer not to think about: business plans, cash flow management, budgets
and business goals. Come and learn how you can:
- Bring your overhead in line with industry standards and best practices
- Accurately assess the full potential of your practice and create accurate, realistic
business goals
- Explore new ways of looking at your financials that will improve your results and
set you free
Dentists - Office Managers
Dentrix Insurance Management Basics | Denise Ciardello
Are you new to the world of insurance management? This course will help you understand
basic insurance management routines and practices. This includes learning how to
set up standard indemnity insurance and PPO plans in Dentrix, so you can make sure
your insurance estimates are as accurate as possible. Topics covered will include:
- Setting up insurance plan defaults
- Setting up insurance plans
- Assigning patients to insurance plans
- Verifying insurance eligibility
- Maintaining Insurance Plans
- Generating Insurance plan reports
Office Managers - Front Office Staff
Dentrix Practice Management Reports | Jason McKnight
Dentrix reports provide a wealth of valuable information you can use to make your
practice more profitable and productive, and this course will show you how to make
the most of them. Your instructor will show you how to generate and understand key
practice management reports, including the Daily Huddle, the Practice Advisor, and
the Practice Analysis. This course is ideal for all Dentrix users who want to accurately
measure the health and success of their practice. Specific topics will include:
- Accessing and using the Dentrix G4 Reports Reference
- Accessing and understanding Practice Analysis data
- Generating and reading the Practice Advisor Report
- Generating and reading the Daily Huddle Report
Dentists - Office Managers
How Cone Beam Imaging is Changing the Face of Dentistry |
John Flucke, DDS
3D cone beam imaging can provide amazing, never before seen information about your
patients. No longer just for the specialist, this incredible technology is now entering
the mainstream of dentistry. Learn the basics of what cone beam computed tomography
is and how it can help you provide better care while keeping you better informed
about your patients. Topics will include:
- Common CBCT terminology
- Proper imaging resolutions
- Advantages of 3D vs 2D radiography
Dentists - Assistants
Session 4 Saturday 8:00 AM-10:00 AM
Help Your Patients Promote Your Practice: Making the Most of Internal Marketing | Misty Absher Clark
Effective, affordable internal marketing doesn’t have to be complicated. Simply
create a WOW experience for all your patients—and then motivate them to share those
experiences with friends, colleagues, and family members. Of course that’s easier
said than done. Not all patients have the inclination or the confidence to recommend
a trusted dentist to their closest friends. This course will show you how to get
even your most timid patients to shout your praises from the rooftops. You’ll learn:
- Exactly what it takes to create the kind of WOW experience your patients will be
motivated to share
- Proven, successful internal marketing strategies you can use to promote your services
- New ways to leverage speaking engagements and community events to showcase your
practice
Dentists - Office Managers - Front Office Staff - Assistants - Hygienists
Profitable Perio: 3 Mistakes That Could be Costing You Thousands | Stacy McCauley, RDH, MS
You’ve read the latest ADA report that claims 50-75% of Americans have some form
of gum disease. You’ve probably also looked at your production reports and wondered,
“What about my patients? Are they all healthy? Why isn’t there more perio therapy
happening in my practice?” This scenario is far too common—and it could be costing
you thousands of dollars in lost production. More importantly, it could be costing
your patients their lives—or at least valuable bone structure that can never be
replaced. This course will identify the three most common perio management mistakes
practices make and explore proven techniques you can use to correct them. Implementing
these suggestions can easily triple the amount of perio therapy you’re performing,
increase production, reduce stress, and set you apart as a committed healthcare
professional.
Dentists - Hygienists
Dentrix Schedule Optimization | Janice Janssen
If you’re an experienced user of the Dentrix Appointment Book and want to
take your scheduling effectiveness to the next level, this course is for you. In
Dentrix Schedule Optimization, you’ll learn how to set and measure scheduling
goals, implement block scheduling, and properly utilize scheduling reports and lists.
Topics covered will include:
- Using interactive lists to keep your schedule full
- Implementing block scheduling using Perfect Day Scheduling
- Using the Daily Huddle report as a tool to guide your morning meetings
- Setting scheduling benchmarks in the Practice Advisor
- Using the Practice Advisor to evaluate schedule management
Office Managers - Front Office Staff
Dentrix Practice Management Reports | Jason McKnight
Dentrix reports provide a wealth of valuable information you can use to make your
practice more profitable and productive, and this course will show you how to make
the most of them. Your instructor will show you how to generate and understand key
practice management reports, including the Daily Huddle, the Practice Advisor, and
the Practice Analysis. This course is ideal for all Dentrix users who want to accurately
measure the health and success of their practice. Specific topics will include:
- Accessing and using the Dentrix G4 Reports Reference
- Accessing and understanding Practice Analysis data
- Generating and reading the Practice Advisor Report
- Generating and reading the Daily Huddle Report
Dentists - Office Managers
Building Your Practice with Dental Implants |
Kevin Doring, DDS
Designed for your whole dental team, this fast-paced course will introduce your
practice to the fastest growing segment of dentistry today—dental implants. Your
instructor, a successful general dentist with more than 26 years of implant experience,
will present the latest developments in the field of implantology, including diagnosis,
treatment planning, surgical placement, and restoration of dental implant cases.
This course will also dispel many of the myths associated with implant treatment
and show you how easy it is to make implantology an effective, profitable part of
your existing practice.
Dentists - Hygienists - Assistants - Office Managers
Session 5 Saturday 10:15 AM-12:15 PM
Creating the Ultimate Patient Experience |
Amy Morgan
Smart, successful practices understand the importance of engaging both new patient
leads and current patients of record to foster a deeper sense commitment and loyalty.
This course focuses on helping your team develop and refine the communication skills,
motivational techniques and negotiating practices that will successfully convert
ALL your patients to the ideal next step in every situation—from the very first
phone call through routine periodic exams. Don’t miss this chance to learn how you
can:
- Develop phone skills that inspire new patients to action and keep patients of record
motivated and enthused
- Create new patient experiences in 2012 that overcome economic, time and insurance
concerns to get the “Yes” you’re looking for
- Employ efficient, effective online communication strategies to keep patients in
the loop
- Deliver the best possible start-to-finish experience for all your patients of record
- Implement new communication tools and techniques that successfully address real,
pressing patient objections
Dentists - Office Managers - Front Office Staff - Assistants - Hygienists
Empower Your Practice with Social Media |
Jason Lipscomb, DDS
Why spend thousands on marketing and search engine optimization (SEO) when you can
do it yourself? Attend this course to learn how you can use social media to present
yourself as a local expert and grow your practice—all in as little as ten minutes
a day. You’ll also explore many of the social media secrets Fortune 500 companies
use every day, including specific new skills and techniques you can use to:
- Get your practice noticed on all the major search engines
- Establish a strong presence on Facebook and turn this leading social media site
into a powerful business marketing tool
- Explore how Twitter works and how it can take your practice to the next level
- Use blogs to increase your visibility and enhance your reputation
- Take advantage of little-known social media secrets, like how to use YouTube and
social bookmarking techniques to increase your exposure
Dentists - Office Managers - Front Office Staff
Complex Insurance Management with Dentrix |
Jason McKnight
Do you use Dentrix to set up and administer complex insurance coverage, such as
dental HMOs/capitation plans or incentive plans? This advanced Complex Insurance
Management course is designed to help you understand how Dentrix can simplify the
process of managing atypical insurance coverage. This includes best practice suggestions
for:
- Setting up capitation/HMO plans
- Setting up incentive plans
- Managing the insurance claim process with complex plans
- Generating detailed utilization reports
Office Managers - Front Office Staff
Insurance Billing & AR with Dentrix |
Denise Ciardello
This in-depth look at the insurance billing process will explore more than a dozen
tips and tricks you can use to increase the effectiveness and efficiency of your
insurance billing routines. This includes efficient approaches for:
- Setting up claim defaults
- Processing insurance claims and attachments
- Tracking insurance claims
- Using batch options to post insurance payments and eEOBs
- Generating insurance revenue and other analysis reports
Office Managers - Front Office Staff
Are you intrigued by the potential of digital restorative dentistry? Attend this
course for a firsthand overview of what this exciting technology can offer your
practice. Your instructor will explore the many digital options available to dental
professionals—from scanning and designing to chairside fabrication of metal-free
solutions. You’ll walk away with a new appreciation for the ease of use and capabilities
of the latest software applications and gain new insights into everything modern
digital restorative dentistry can offer. This includes:
- Exploring the different options available for practices that want to implement digital
restorative dentistry
- Discussing the relative strengths and weaknesses of the latest materials
- Reviewing simplified methods for finishing restorations
- Exploring the potential of combining intraoral scans with CBCT 3-D cone beam images
to create the ideal environment for patient education and collaboration
Dentists - Assistants
Session 6 Saturday 1:15 PM-3:15 PM
Six Steps to a Paperless Practice |
Lorne Lavine, DMD
In the late 1980's and early 1990's, the advent of Windows-based practice management
software and intraoral cameras helped usher in a new era of modern dentistry. But
the transition to paperless systems has not been as quick or as comprehensive as
many experts originally predicted. The cost of converting from paper-based to digital
systems is one considerable roadblock. However, many dentists point out that understanding
all the different systems required for a paperless office—and learning how to integrate
them—is an even bigger hurdle. Few dentists can afford to make a $50,000 mistake,
and many lack the technical background and information they need to make informed
decisions. This course presents a proven, practical six-step plan for converting
your paper-based practice into a modern digital dental office, including an overview
of the key decision points and components you’ll need to build a successful paperless
practice.
Dentists - Office Managers - Front Office Staff - Assistants
Billing and Reimbursement Strategies that Work |
Lois Banta
Nothing is more confusing than trying to sort through the maze of proper billing,
coding, and reimbursement procedures. Learn the proven techniques for writing a
detailed narrative, documenting in the patient's chart, and using dental coding
systems to maximize reimbursement for your patients. Develop the key communication
techniques that win with insurance companies. Topics include:
- The employee dental benefit book
- Effective reimbursement techniques
- Narratives and other secrets
- The claim form
- Communication techniques
- Insurance company strategies
- Heading off legal and malpractice issues
Dentists - Office Managers - Front Office Staff - Assistants - Hygienists
Recall Management with Dentrix |
Janice Janssen
Are you looking for ways to streamline and simplify your patient recall program?
Attend this course to learn how you can use the Dentrix continuing care system to
customize patient recall types, schedule and manage recall appointments, and establish
an efficient recall reminder routine. Ideal for all Dentrix users, this course will
show you how to:
- Set up continuing care
- Assign patients to continuing care
- Work effectively with continuing care appointments
- Communicate with patients about continuing care
- Send automated postcard, email and text message recall reminders to your patients
- Accurately evaluate the effectiveness of your continuing care management
Office Managers - Front Office Staff - Assistants - Hygienists
Treatment Planning & Case Presentation with Dentrix |
Dayna Johnson
Convincing patients to follow your treatment recommendations is always a challenge.
This course will show you how you can use the Dentrix Treatment Planner to manage
patient treatment options and create educational, persuasive case presentations
that get results. This basic course is designed for Dentrix users who are new to
the Treatment Planner and want to increase treatment plan acceptance by creating
more compelling and convincing case presentations. Specific topics will include:
- Setting up the Treatment Planner
- Managing Treatment Plan cases
- Setting up Treatment Consent Forms
- Producing case presentations
- Using Dentrix Presenter
- Generating Treatment Plan Reports
Dentists - Assistants - Front Office Staff
Building Your Practice with Dental Implants |
Kevin Doring, DDS
Designed for your whole dental team, this fast-paced course will introduce your
practice to the fastest growing segment of dentistry today—dental implants. Your
instructor, a successful general dentist with more than 26 years of implant experience,
will present the latest developments in the field of implantology, including diagnosis,
treatment planning, surgical placement, and restoration of dental implant cases.
This course will also dispel many of the myths associated with implant treatment
and show you how easy it is to make implantology an effective, profitable part of
your existing practice.
Dentists - Hygienists - Assistants - Office Managers
Session 7 Saturday 3:30 PM-5:30 PM
The Top 10 Computer & Network Mistakes Other Practices Are Making | Jason Werner & Brian Calverley
You don’t have to make the same technology mistakes that disrupt and limit so many
other practices! Attend this informative session for an approachable, non-intimidating
look at the world of dental technology. You’ll learn how you can build a strong,
progressive technology foundation for your practice that mitigates technology risks,
improves efficiency and patient care, and allows you to get the highest possible
value from your technology investments—even if you’re a computer novice. This includes
a practical, realistic introduction to important topics like:
- Practice security and risk mitigation
- Wireless networks and Wi-Fi
- Backup and business continuity
- Purchasing planning and lifecycle management
- Virtualization
- Common support call emergency issues
Dentists - Office Managers - Front Office Staff
From Office Manager to Practice Administrator: Managing a Growing Multi-Provider Practice | Jill Nesbitt
Making the transition from office manager for a solo provider to practice administrator
at a large, multi-provider practice can be challenging—especially when you consider
all the expanded responsibilities like managing a staff, running marketing programs,
monitoring budgets, coordinating technology decisions and taking responsibility
for office-wide communications. This course focuses on giving you the skills you
need to make that transition successfully and become an effective, successful multi-provider
practice administrator. By attending, you’ll learn new, more productive ways to:
- Develop your management skills
- Schedule efficiently for teams of dentists
- Manage goals and bonus systems
- Monitor staff quality and financial performance
- Use Dentrix to manage a growing multi-provider practice more efficiently
Office Managers
Empower Your Practice with Social Media |
Jason Lipscomb, DDS
Why spend thousands on marketing and search engine optimization (SEO) when you can
do it yourself? Attend this course to learn how you can use social media to present
yourself as a local expert and grow your practice—all in as little as ten minutes
a day. You’ll also explore many of the social media secrets Fortune 500 companies
use every day, including specific new skills and techniques you can use to:
- Get your practice noticed on all the major search engines
- Establish a strong presence on Facebook and turn this leading social media site
into a powerful business marketing tool
- Explore how Twitter works and how it can take your practice to the next level
- Use blogs to increase your visibility and enhance your reputation
- Take advantage of little-known social media secrets, like how to use YouTube and
social bookmarking techniques to increase your exposure
Dentists - Office Managers - Front Office Staff
Complex Insurance Management with Dentrix |
Jason McKnight
Do you use Dentrix to set up and administer complex insurance coverage, such as
dental HMOs/capitation plans or incentive plans? This advanced Complex Insurance
Management course is designed to help you understand how Dentrix can simplify the
process of managing atypical insurance coverage. This includes best practice suggestions
for:
- Setting up capitation/HMO plans
- Setting up incentive plans
- Managing the insurance claim process with complex plans
- Generating detailed utilization reports
Office Managers - Front Office Staff
Are you intrigued by the potential of digital restorative dentistry? Attend this
course for a firsthand overview of what this exciting technology can offer your
practice. Your instructor will explore the many digital options available to dental
professionals—from scanning and designing to chairside fabrication of metal-free
solutions. You’ll walk away with a new appreciation for the ease of use and capabilities
of the latest software applications and gain new insights into everything modern
digital restorative dentistry can offer. This includes:
- Exploring the different options available for practices that want to implement digital
restorative dentistry
- Discussing the relative strengths and weaknesses of the latest materials
- Reviewing simplified methods for finishing restorations
- Exploring the potential of combining intraoral scans with CBCT 3-D cone beam images
to create the ideal environment for patient education and collaboration
Dentists - Assistants