Exclusive Dentrix Enterprise Courses
Understanding Measurable Outcomes & Meaningful Use (Duration - 60 minutes)
Pam Reece, Brian Musselman & Max Sessions
Are you taking full advantage of government funds that are available to you through the measurable outcomes and meaningful use certification process? Attend this course to learn what the government standards are and how Dentrix Enterprise 6.0 can help you meet them with features like ePrescribe integration with the Patient Chart. This course is ideal for Dentrix Enterprise users who want to explore the new ePrescribe feature and learn more about qualifying for government funds.
Dentrix Enterprise 6.0: HIPAA 5010 and Diagnostic Dental Coding (Duration - 60 minutes)
Max Sessions
Dentrix Enterprise 6.0 includes several new features that can help your organization with HIPAA 5010 compliance, including the ability to add start and completion to procedures and improvements to the secondary claims feature. Version 6.0 also includes a new dental diagnostic coding feature that helps you get better insurance coverage for your patients. This course will show you how you can take full advantage of these new capabilities.
eServices for Dentrix Enterprise: Improve Efficiency and Profitability in Your Organization (Duration 60 minutes)
Lisa Harris
What’s the fastest, easiest way to reduce paper in your office and simplify your office processes? This course provides the answer—by showing you how you can use Dentrix eServices to collect electronic Explanation of Benefits (EOBs) online, send claims electronically, track claims online and more. If you work with insurance and patient information, don’t miss this chance to learn how innovative Dentrix eServices can make your job easier and your organization more efficient and productive.
HL7 Interface for Dentrix Enterprise and Medical Software (Duration - 60 minutes)
Gyle Gale
The HL7 interface allows Dentrix Enterprise to share information between the electronic dental record and medical software. In this course, you’ll learn the benefits of using an HL7 interface and discover which medical vendors work with Dentrix Enterprise. This course is ideal for anyone who wants to explore the advantages and capabilities of the HL7 interface.
Dentrix Enterprise 6.0 Document Center: A Digital Filing Cabinet (Duration - 60 minutes)
Lisa Green
The new Dentrix Enterprise 6.0 Document Center is one of the most powerful and effective tools you can use to reduce paperwork and become a chartless clinic. Attend this course to explore the capabilities of the new Document Center module—and learn how you can use it to manage documents, assign documents to patients and other sources, and much more. This course is an excellent choice for anyone who manages patient information, as well as organizations that want to explore the advantages of going digital.
Dentrix Enterprise 6.0 Family File: Patient Merge (Duration 60 minutes)
Lisa Harris
The new Dentrix Enterprise 6.0 patient merge feature offers you a simple, efficient way to combine duplicate patients in the Family File. Attend this course to find out how you can use the patient merge feature to overcome the challenges of managing duplicate patients in your database. This course is ideal for anyone who manages patient information.
Dentrix Enterprise 6.0 Appointment Book: Schedule Events and Close Operatories (Duration - 60 minutes)
Lisa Green
Have you ever created a fake patient to block time in the Appointment Book? Are you using provider time blocks to remind you not to schedule appointments during certain parts of the day? Come to this course to learn how the new schedule event feature and close operatories feature in Dentrix Enterprise 6.0 makes it easy to block time in the schedule and close an entire operatory without relying on inefficient workarounds. This course is designed for anyone who manages a practice schedule.
Dentrix Enterprise 6.0 Security Rights: Right People, Right Access, Right Time (Duration - 60 minutes)
Max Sessions
Using distinct passwords and assigning appropriate user rights to every staff member is obviously important. But how do you handle situations where staff members need temporary access to a specific module or feature to do their jobs? This course will show you how the new emergency security rights feature in Dentrix Enterprise 6.0 solves this problem—by making it easy to grant specific access rights to users on a temporary basis. This course is designed for doctors and office managers who manage staff member password rights.
Roadmap for Dentrix Enterprise 7.0 (Duration - 60 minutes)
Max Sessions & Alice Kaplan
Are you interested in the future of Dentrix Enterprise? Attend this course to get an exclusive sneak peek at some of the exciting new features and capabilities you can look forward to in Dentrix Enterprise 7.0.
Hear from Your Colleagues: DSO Best Practices (Duration - 60 minutes)
Jane Anderson
Do you own or work for a dental service organization (DSO)? Are you looking for new ideas and innovations that might help you become more successful and effective? If so, don’t miss this opportunity to hear your colleagues present best practices and success stories from their own DSOs. You’ll also have opportunities to exchange ideas and tips in an open, collaborative environment.
Hear from Your Colleagues: Hospital Best Practices (Duration - 60 minutes)
Nathalie Mohadjerie, DMD
Do you work in a hospital dental clinic? Are you looking for fresh ideas for improving efficiency and providing better care? If you answered “yes,” you won’t want to miss this chance to hear your colleagues present best practices and success stories from their own hospital clinics. You’ll also have opportunities to share ideas and exchange tips with people from organizations like yours.
Hear from Your Colleagues: CHC Best Practices (Duration - 60 minutes)
Farren Hurwitz
Do you work in a community health clinic? Are you looking for fresh ideas for improving efficiency and providing better care? If so, attend this course to hear your colleagues present best practices and success stories from their own clinics. You’ll also have plenty of opportunities to share ideas and exchange tips with people from organizations just like yours.
IT/System Admin Roundtable (Duration 60 minutes)
Gyle Gale
Bring your tough technology questions to this informal question-and-answer session. Experienced information technology (IT) professionals will answer your questions and provide valuable best practice tips for planning, deploying, and maintaining IT systems in dental environments. This is primarily a technical course designed for providers, staff members, and IT professionals who have specific questions about their Dentrix Enterprise network or system setup.
Dentrix Enterprise "Un-Conference" Breakout (Duration - 60 minutes)
Max Sessions
If you have ideas about using Dentrix Enterprise you’d like to share with others, or if you want to ask your colleagues how they are using certain features or working through certain challenges, this open, collaborative course is for you. This is not a traditional, lecture-style course; it’s an opportunity for you to set the agenda and interact with, network with, and learn from other Dentrix Enterprise users who work in organizations like yours.
General Courses Also Available to Dentrix Enterprise Customers
Creating the Ultimate Patient Experience (Duration - 120 minutes)
Amy Morgan
Smart, successful practices understand the importance of engaging both new patient
leads and current patients of record to foster a deeper sense commitment and loyalty.
This course focuses on helping your team develop and refine the communication skills,
motivational techniques and negotiating practices that will successfully convert
ALL your patients to the ideal next step in every situation—from the very first
phone call through routine periodic exams. Don’t miss this chance to learn how you
can:
- Develop phone skills that inspire new patients to action and keep patients of record
motivated and enthused
- Create new patient experiences in 2012 that overcome economic, time and insurance
concerns to get the “Yes” you’re looking for
- Employ efficient, effective online communication strategies to keep patients in
the loop
- Deliver the best possible start-to-finish experience for all your patients of record
- Implement new communication tools and techniques that successfully address real,
pressing patient objections
The Doctor as CEO: Plan Your Way to Success and Profitability (Duration - 120 minutes)
Debbie Castangna & Virginia Moore
If you own your practice, you understand the importance of succeeding as a doctor
and a businessperson. This course focuses on helping you do both. Debbie and Virginia—two
recognized experts who understand the business of dentistry—will discuss topics
many dentists prefer not to think about: business plans, cash flow management, budgets
and business goals. Come and learn how you can:
- Bring your overhead in line with industry standards and best practices
- Accurately assess the full potential of your practice and create accurate, realistic
business goals
- Explore new ways of looking at your financials that will improve your results and
set you free
It Costs Too Much! Overcoming the Fear of Cost in Dentistry (Duration - 120 minutes)
Cathy Jameson
What's your greatest obstacle in convincing patients to move forward with recommended
treatment plans? For most dental professionals, cost is the obvious answer. In fact,
recent studies show that fear of cost is the #1 reason people avoid visiting their
dentists. So how can you help your patients overcome these financial fears and accept
your treatment plans—especially in today’s difficult economy? Join Cathy Jameson
as she explores these important questions and introduces techniques you can use
to become a more effective, convincing professional salesperson. Cathy will teach
you the art of the New Patient Experience and show you how to:
- Turn your team into dental professional superstars by creating a culture that empowers,
inspires and reflects true professionalism and well-managed systems
- Develop the communication skills your team needs for effective listening and speaking
- Master techniques for successful, convincing case presentations
- Explore innovative, flexible new financial arrangements and options that work for
your patients and your practice
- Make a strong impression by learning to create an ambiance inside your practice
and throughout your community that reflects the quality of dentistry you want to
provide
Scheduling for Productivity, Profitability, and Stress Control (Duration - 120 minutes)
Cathy Jameson
Scheduling is the heartbeat of every dental practice. So how can you help your team
control and manage each day with effective scheduling—so your days don’t end up
controlling you? This course provides intriguing answers, with scheduling strategies
and techniques you can use to take better care of patients, lower stress levels
in the office, and increase your production by at least 20 percent. After attending,
you’ll be ready to:
- Control stress through smooth flowing days
- Delegate appropriately
- Begin and end appointments on time
- Handle emergencies smoothly and with minimal disruptions
- Stop running behind schedule
- Reduce the number of broken appointments and no-shows
- Get all the information you need when you need it.
- Coordinate your front and back office activities and eliminate the conflicts between
these two areas
How to Assemble a Winning Team: Find and Retain Top Office Teams (Duration - 120 minutes)
Debbie Castangna & Virginia Moore
Hiring the wrong person can cost your practice thousands of dollars, drain office
morale, and lower motivation and productivity. So what’s the best way to consistently
find, train, and retain the right people for your practice? Attend this informative
course to learn seven proven steps for effective hiring—from visualizing ideal candidates
to making successful job offers. You’ll leave this session with a proven, clear-cut
plan for finding, assembling, and training a winning team you can depend on.
From Office Manager to Practice Administrator: Managing a Growing Multi-Provider Practice (Duration - 120 minutes)
Jill Nesbitt
Making the transition from office manager for a solo provider to practice administrator
at a large, multi-provider practice can be challenging—especially when you consider
all the expanded responsibilities like managing a staff, running marketing programs,
monitoring budgets, coordinating technology decisions and taking responsibility
for office-wide communications. This course focuses on giving you the skills you
need to make that transition successfully and become an effective, successful multi-provider
practice administrator. By attending, you’ll learn new, more productive ways to:
- Develop your management skills
- Schedule efficiently for teams of dentists
- Manage goals and bonus systems
- Monitor staff quality and financial performance
- Use Dentrix to manage a growing multi-provider practice more efficiently
Empower Your Practice with Social Media (Duration - 120 minutes)
Jason Lipscomb, DDS
Why spend thousands on marketing and search engine optimization (SEO) when you can
do it yourself? Attend this course to learn how you can use social media to present
yourself as a local expert and grow your practice—all in as little as ten minutes
a day. You’ll also explore many of the social media secrets Fortune 500 companies
use every day, including specific new skills and techniques you can use to:
- Get your practice noticed on all the major search engines
- Establish a strong presence on Facebook and turn this leading social media site
into a powerful business marketing tool
- Explore how Twitter works and how it can take your practice to the next level
- Use blogs to increase your visibility and enhance your reputation
- Take advantage of little-known social media secrets, like how to use YouTube and
social bookmarking techniques to increase your exposure
10 Top Management Tools for a Successful Practice (Duration - 120 minutes)
Lois Banta
Building strong, efficient production and collections systems and protocols can
be a difficult challenge. This course will help you identify proven strategies you
can use to keep your finger on the pulse of your practice and address small day-to-day
concerns before they become major issues. Your instructor will work with you to:
- Identify the top 10 key systems you need for a successful practice and optimal business
results
- Explore key production and collections strategies for growing your practice
- Develop effective communication skills to help patients make better, more informed
decisions
Billing and Reimbursement Strategies that Work (Duration - 120 minutes)
Lois Banta
Nothing is more confusing than trying to sort through the maze of proper billing,
coding, and reimbursement procedures. Learn the proven techniques for writing a
detailed narrative, documenting in the patient's chart, and using dental coding
systems to maximize reimbursement for your patients. Develop the key communication
techniques that win with insurance companies. Topics include:
- The employee dental benefit book
- Effective reimbursement techniques
- Narratives and other secrets
- The claim form
- Communication techniques
- Insurance company strategies
- Heading off legal and malpractice issues
Six Steps to a Paperless Practice (Duration - 120 minutes)
Lorne Lavine, DMD
In the late 1980's and early 1990's, the advent of Windows-based practice management
software and intraoral cameras helped usher in a new era of modern dentistry. But
the transition to paperless systems has not been as quick or as comprehensive as
many experts originally predicted. The cost of converting from paper-based to digital
systems is one considerable roadblock. However, many dentists point out that understanding
all the different systems required for a paperless office—and learning how to integrate
them—is an even bigger hurdle. Few dentists can afford to make a $50,000 mistake,
and many lack the technical background and information they need to make informed
decisions. This course presents a proven, practical six-step plan for converting
your paper-based practice into a modern digital dental office, including an overview
of the key decision points and components you’ll need to build a successful paperless
practice.
Help Your Patients Promote Your Practice: Making the Most of Internal Marketing (Duration - 120 minutes)
Misty Absher Clark
Effective, affordable internal marketing doesn’t have to be complicated. Simply
create a WOW experience for all your patients—and then motivate them to share those
experiences with friends, colleagues, and family members. Of course that’s easier
said than done. Not all patients have the inclination or the confidence to recommend
a trusted dentist to their closest friends. This course will show you how to get
even your most timid patients to shout your praises from the rooftops. You’ll learn:
- Exactly what it takes to create the kind of WOW experience your patients will be
motivated to share
- Proven, successful internal marketing strategies you can use to promote your services
- New ways to leverage speaking engagements and community events to showcase your
practice
The Top 10 Computer & Network Mistakes Other Practices Are Making (Duration - 120 minutes)
Jason Werner & Brian Calverley
You don’t have to make the same technology mistakes that disrupt and limit so many
other practices! Attend this informative session for an approachable, non-intimidating
look at the world of dental technology. You’ll learn how you can build a strong,
progressive technology foundation for your practice that mitigates technology risks,
improves efficiency and patient care, and allows you to get the highest possible
value from your technology investments—even if you’re a computer novice. This includes
a practical, realistic introduction to important topics like:
- Practice security and risk mitigation
- Wireless networks and Wi-Fi
- Backup and business continuity
- Purchasing planning and lifecycle management
- Virtualization
- Common support call emergency issues
How Cone Beam Imaging is Changing the Face of Dentistry (Duration - 120 minutes)
John Flucke, DDS
3D cone beam imaging can provide amazing, never before seen information about your
patients. No longer just for the specialist, this incredible technology is now entering
the mainstream of dentistry. Learn the basics of what cone beam computed tomography
is and how it can help you provide better care while keeping you better informed
about your patients. Topics will include:
- Common CBCT terminology
- Proper imaging resolutions
- Advantages of 3D vs 2D radiography
CADapult your Practice with Digital Restorative Solutions (Duration - 120 minutes)
Gary Severance, DDS & Angela Guanzini, RDA
Are you intrigued by the potential of digital restorative dentistry? Attend this
course for a firsthand overview of what this exciting technology can offer your
practice. Your instructor will explore the many digital options available to dental
professionals—from scanning and designing to chairside fabrication of metal-free
solutions. You’ll walk away with a new appreciation for the ease of use and capabilities
of the latest software applications and gain new insights into everything modern
digital restorative dentistry can offer. This includes:
- Exploring the different options available for practices that want to implement digital
restorative dentistry
- Discussing the relative strengths and weaknesses of the latest materials
- Reviewing simplified methods for finishing restorations
- Exploring the potential of combining intraoral scans with CBCT 3-D cone beam images
to create the ideal environment for patient education and collaboration
Is Laser Dentistry Right for My Practice? (Duration - 120 minutes)
Michael Koceja, DDS
Laser technology is definitely a hot topic—it seems like everyone in the industry
is promoting it. But is laser dentistry a good fit for your practice? And how will
lasers change the way you practice dentistry? This course will explore the answers
to these important questions and discuss the many practical everyday applications
of dental lasers—from gingival re-contouring and soft tissue surgery to the non-surgical
treatment of periodontal disease. You’ll discover that with the right approach and
a smart integration strategy, lasers can improve patient care and boost your bottom
line. You’ll also find that getting started is a lot simpler than you think.
Profitable Perio: 3 Mistakes That Could be Costing You Thousands (Duration - 120 minutes)
Stacy McCauley, RDH, MS
You’ve read the latest ADA report that claims 50-75% of Americans have some form
of gum disease. You’ve probably also looked at your production reports and wondered,
“What about my patients? Are they all healthy? Why isn’t there more perio therapy
happening in my practice?” This scenario is far too common—and it could be costing
you thousands of dollars in lost production. More importantly, it could be costing
your patients their lives—or at least valuable bone structure that can never be
replaced. This course will identify the three most common perio management mistakes
practices make and explore proven techniques you can use to correct them. Implementing
these suggestions can easily triple the amount of perio therapy you’re performing,
increase production, reduce stress, and set you apart as a committed healthcare
professional.
Building Your Practice with Dental Implants (Duration - 120 minutes)
Kevin Doring, DDS
Designed for your whole dental team, this fast-paced course will introduce your
practice to the fastest growing segment of dentistry today—dental implants. Your
instructor, a successful general dentist with more than 26 years of implant experience,
will present the latest developments in the field of implantology, including diagnosis,
treatment planning, surgical placement, and restoration of dental implant cases.
This course will also dispel many of the myths associated with implant treatment
and show you how easy it is to make implantology an effective, profitable part of
your existing practice.