Learn how to use eCentral to create an extension of your front office. By modernizing communication with patients and industry professionals, your practice will improve the overall patient experience and increase office productivity. This course will teach you how to build and maintain a practice Web site, setup automated recall cards, setup automated appointment reminders, automate insurance eligibility verification and much more.
“People” decisions are the most important and difficult decisions a leader will make. Most of the time, we make bad hiring decisions because we decide too soon, we’re too emotional, we don’t know what we are looking for or we don’t know the questions to ask. This course will cover readiness to hire, getting the job vs. doing the job, the art of interviewing and finding the balance between work and reward.
For your practice to be productive and profitable while creating on-going loyalty and commitment in your patient base, look no further than your Continuing Care Department! The biggest missed opportunity in practices nationwide is failure to find the buried treasure in Hygiene. In this course, you will explore new models and methods to upgrade your hygiene focus to a new level that results in an on-going commitment to ideal oral health, a seamless hygiene experience that includes acceptance of the latest periodontal therapies and new skills to influence and inspire patients to say "Yes."
This course will help you understand how Dentrix integrates with other marketing efforts to generate better results, aid in strategy and provide results tracking and analysis. Right now, attracting and retaining the right patients is more important than ever. This course will teach you how to make every marketing effort more effective and grow your practice.
This course will teach you how to use reports to monitor the health of your practice and ensure that it is as profitable as possible. You’ll learn which reports to run, how to read the data on those reports and how to make practical applications to improve your practice. This course is designed for doctors and office managers.
This course will provide an in-depth look at some of the powerful reports that are available in Dentrix Enterprise. You will learn how to set up and run the reports according to the needs of the clinic, read the reports and understand the information that is presented. Reports such as the Day Sheet, Practice Analysis, Production Summary, Provider A/R and several others will be discussed.
Are you over-treating compared to other dentists and hygienist? Up to now, no one has had the statistics to spotlight, by percentile, all the “money left on the table.” A recent invention, PracticeBooster® provides a road map for dramatically improving patient care while boosting practice profitability. This course spotlights the Clinical Treatment IntensitySM (CTI) of dentists and hygienists.
78% of 128,000 general dentists in the U. S. are solo practitioners. Considering the length of time in practice, 15 to 30+ years, why is there only enough work to keep one dentist busy? Because practices are losing more patients out the back door than are coming in the front door. Dentists lose patients everyday and don’t know its happening. You will learn how poor customer service, poor hiring techniques, lack of employee training, lack of job descriptions, lack of accountability, priority confusion, and ineffective systems become the main impetus behind why patient’s leave.
This course will introduce you to the "Top 10 Musts" for case acceptance in the new economy, the "One Nugget" that handles the money objection, "Three Trends" that will affect every dental practice by 2014 and what to do now, and the "One Way to Build Trust" with patients so that they follow your recommendations.
This course will present the new features in the latest releases of Dentrix. You’ll learn how to use these new features to save time, save money, work smarter and improve patient care. This course is designed for all Dentrix users.
This course will provide a description of Line Item Accounting, the accounting principle that governs the Dentrix Enterprise Ledger. This course will help you understand the relationship between posted procedures and payments that have been allocated. The course will teach you what reports are useful when dealing with line item accounting. The Provider Revenue report will be discussed to show how it relates to line item accounting. This course will help you better understand how the Dentrix Enterprise Ledger works.
This course is designed to help dentists master the principles of money management by teaching financial concepts that create wealth and stabilize practices—even in tough economic times. This model distinguishes the difference between increasing production and increasing net profit. The course will cover the 5 steps to controlling costs, the 8 Habits of Economic Freedom and percentage budgeting of money AND time.
Now that there is Practice Advisor in Dentrix that helps you proactively analyze and plan for your practice success and have all the tools to achieve it! To help you fully integrate all the tools and reports in Dentrix, this course will focus on using all the aspects of Practice Advisor for maximum benefit and results. Amy Morgan, CEO of Pride Institute, and Dentrix coaches will teach you to use your practice management software for immediate impact and practice progress. You will learn to set achievable life style goals that get you what you want from your practice, national norms to help you compare your goals with others’ success and to fully analyze your key statistics to track for efficiency and profitability. Once you and your team know where you want to go, this course will guide you and create action plans that address your practice’s strengths and challenges, so you have a road map to get there.
This course will use real-world scenarios to teach you how to set up treatment cases and case presentations. You’ll learn how to create and work with treatment plan cases and how to customize and present case information. You’ll also learn how to use Dentrix and other related tools to encourage case acceptance and increase your practice profitability. This course is designed for doctors, hygienists and dental assistants.
Have you ever wondered where suspended credit comes from? This course will provide the answers. You will gain a better understanding of the relationship between insurance estimates and suspended credits, why suspended credits happen, what reports are useful for tracking of suspended credits and most importantly, how to properly allocate suspended credits once they happen.
After working with over 2,000 dental practices worldwide, Cathy Jameson knows the systems that ultimately make for a successful practice. Explore systems like the profitability of your hygiene department, improving scheduling, organizing efficiently and effectively, and evaluating your total productivity and profitability. After all, it’s not how much you make, it’s how much you keep! This is a program for everyone involved in a practice that is ready to thrive! Let Cathy coach you expertly on the benchmarks for a successful practice during this powerful and thought provoking presentation.
This course teaches important business and leadership principles that can be applied to reduce stress, increase productivity and create a culture of continuous learning, self-direction, commitment and results. This course will teach you how to set achievable life-style goals and how to apply effective compensation and reward models based on merit and results. Amy will also present the Secrets of Situational Leadership which was an exclusive collaboration with Ken Blanchard, author of One Minute Manager, and how to apply them to coach them to new levels of excellence.
This course will focus on what it takes to optimize your practice’s income. It will include systems that will help you control collections while increasing treatment plan acceptance. You will learn ways to gain control over missed opportunities and the connection between broken appointments and treatment estimates. You will learn how to avoid common practice management blunders that keep your income down and cause you stress.
This course will provide an introduction to the exciting new features of Dentrix Enterprise 5.0. Participation in this course will provide you with the opportunity to help shape the look and feel of the future releases of Dentrix Enterprise.
Dental offices have, for years, allowed patients to control the negotiations regarding patient financing. It’s what we have done for over 50 years. In this lecture, Lois will help your office design appropriate financial arrangement guidelines, taking into consideration 3rd party financing, insurance re-imbursement and cash -paying patients. All dental offices should have flexible payment plans to assist patients in accepting their needed dentistry. This course will explain this complex issue and help you design “fool proof” financial policies.
This course will demonstrate the various Electronic Services that are available to all Dentrix Enterprise users. Products such as the Insurance Manager, Electronic Claims, Quickbill, Web site design and others will be demonstrated. In this course, you will gain an understanding of how Electronic Services can benefit the clinic without costing additional man hours.
Attacking the small business owner with a variety of different "Scams and Schemes," white-collar criminals are stealing each and every day! This course gives you take-home, proven internal control systems to safeguard your assets and is designed to empower you with enough knowledge to reduce your risk of becoming a victim.
Scheduling is the heartbeat of the dental practice. This course will help you get control of your schedule so that your schedule doesn’t control you! Learn how to increase production by a minimum of 20% with scheduling strategies that focus on taking care of patients and the dental team, while increasing production and profitability.
This course will focus on all the different note fields in Dentrix Enterprise. In this course, you will gain an understanding behind the intent of each note field. If note fields are used as intended, they can be a powerful tool in the clinic’s behalf. A better understanding of the reports that include these notes will also be gained.
It’s hip, it’s new and it’s on the Internet. Like it or not it is changing our world. But what is it really? In this course, Dr. Emmott will discuss the social media phenomenon, walk through some of the basics and show you ways to make this amazing new tool work for your dental practice.
This course will teach you how increase profitability and improve patient care by correctly setting up and monitoring your recall system. You’ll learn how recall works in Dentrix, how to manage your recall system and how to communicate with patients about maintaining their oral health. This course is designed for hygienists and schedule coordinators.
Our integration experience made us the leading EDR solution for Community Health Centers across America and we would like to share our experience with you. Learn everything you need to know to prepare for implementing your EDR or interfacing to an EHR.
owner of Banta Consulting, Inc., quickly climbed the administrative ladder while discovering the secrets of making a practice successful. Lois has an effective way of teaching the entire dental staff how to move in the same direction, while doing their individual tasks.
is dentistry’s leading authority on practice profitability, fee analysis, insurance coding strategies and overhead control. Dr. Blair is the developer of PracticeBooster®, dentistry’s Clinical Treatment Intensifier. Dr. Blair is a Contributing Editor for Dental Economics magazine.
is considered the dental high tech authority. He has addressed hundreds of professional groups. As the high tech columnist for Dental Products Report, he regularly contributes to leading national magazines.
founder and CEO of Jameson Management, developed the Jameson Method of Management offering proven business and clinical systems helping dental professionals improve their practices. Cathy integrates her continuous studies of communication into the management of dental teams and practices.
is the founder of NextLevel Practice. For the past 15 years, Gary has served as an advisor to dental team leaders around the world. A recognized authority on leadership, management, organizational transformation, and performance, he has been honored consistently for his dedication to team success.
is a well-known and respected lecturer on the subject of white-collar crime. A Certified Fraud Examiner, he has lectured across the United States and Canada, has authored two books on fraud and embezzlement protection and security and published over fifteen articles on white-collar crime.
is the eServices Product Manager and has worked for Henry Schein Practice Solutions for nearly 10 years. He has been a leading contributor to our Sales, Training and New Customer Success Teams. Adam and his wife Marti reside in Utah with their three children. Adam enjoys camping, computers and ecommerce.
is a Certified Management Consultant and founder and CEO of McKenzie Management. For over 25 years, Sally has immersed herself in techniques, systems and methods to improve the performance of dental practices. She has also been a dental auxiliary, dental business administrator and dental educator.
has been working in the dental field for 10 years. With a thorough understanding of the technical aspects of Dentrix and Dentrix Enterprise, Jason is able to present the technical how-to’s of running Dentrix or Dentrix Enterprise in such a way that the clinic will understand not just “how” to use the software, but “why” they want to use it.
is a renowned dental consultant and CEO of Pride Institute. Amy came to the Institute in 1993 and has revitalized thousands of dental practices using Pride’s time-proven Management Systems. Amy loves working one on one with doctors and that is why she travels so often to meet and teach those looking to improve themselves.
director of consulting with Classic Practice Resources, is a lecturer, published author and practice management consultant. She has assisted hundreds of doctors with practice expansion and staff development offering a refreshing point of view on becoming more efficient and productive in a dental practice.
is President and CFO at The Schuster Center for Professional Development. She has a passion for dentistry and has worked closely with dentists and their teams. She is dedicated to helping each dentist and team member achieve his or her individual and collective goals.
Steve Roberts is the Director of Core Products and Electronic Services for Henry Schein Practice Solutions. He received his bachelor’s degree in Business Management with a minor in Computer Science and Information Systems from Utah Valley University.
President and CEO of Dental Branding and an expert in brand-driven strategic marketing. He has been helping companies nationwide develop and execute effective marketing plans for over 13 years. He and Dental Branding specialize in making dental practices more successful through effective marketing strategies.
Jon Gordon is a speaker, consultant and authors of the international best seller, The Energy Bus: 10 Rules to Fuel Your life, Work and Team with Positive Energy and The No Complaining Rule: Positive Ways to Deal with Negativity at Work.
The message in Jon\’\s books and speaking presentations is such that NFL coaches such as Jack Del Rio, Mike Smith, the PGA Tour and the FBI have called on Jon to inspire and benefit their teams. Jon and his books have been featured on CNN, NBC\’\s Today Show and in Forbes, Fast Company, O Magazine, The Wall Street Journal and The New York Times. Clients such as The Atlanta Falcons, Campbell Soup, Northwestern Mutual, Publix Super Markets and JP Morgan Chase also call on Jon to bring out the best in their leaders and teams.
Jon is a graduate of Cornell University and holds a masters in teaching from Emory University. When he’s not speaking to businesses or schools, you can find him playing lacrosse or basketball with his wife and two “high energy” children.